Education - Mentor Certification Program - Pharmacy Benefits Management Services
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Education - Mentor Certification Program


VA Pharmacists and Pharmacy Technicians can be recognized for their commitment to mentoring. VHA has established two levels of certification for mentors, the Resident Level and Fellow Level. Satisfactory completion of the Fellow level may qualify the individual for a Special Advancement for Achievement if they agree to be placed on the Pharmacy Mentor Listing and actively participate in the program.

Resident: To be certified at this level, the candidate would require completion of approved Coach Mentor Training Session and documented 25 hours of mentoring/coaching experience.

Fellow: To be certified at this level, the candidate would require completion of Resident Level training and a total of 50 hours of mentoring/coaching experience.

More details regarding training requirements can be found at: 

To be considered for certification at each level, the candidate should:

  1. Document training completion: http://vhav16hpdm1/ 
  2. Document VHA mentor certification practical experience: http://vhav16hpdm1/ 
  3. Request certification: http://vhav16hpdm1/ 

Once certification is received, notify Carolyn Stephens. Also, if you have any questions regarding the Mentor Certification Program, please contact Carolyn Stephens, Pharm.D, MBA, 727-399-3306, or email 

Additional references and suggested readings:

"Coaching Successfully" by John Eaton & Roy Johnson, Copyright 2001, Dorling Kindersley Limited.

"Coaching 2 Win", A guide to Help Managers Deliver Results by Chick Waddell, Copyright 2000, Warren B. Waddell

"Leader As Coach" Strategies for Coaching and Developing Others by David B. Peterson & Mary Dee Hicks, Copyright 1996, Personnel Decisions International Corporation.

"Coaching for Performance", Growing People, Performance and Purpose by John Whitmore, Third Edition, Copyright 2003, Nicholas Brealey Publishing.

The above references are on the E.E.S. educational book listing and should be available in your local medical center library or can be purchased by the librarian upon request.